At Apnalead ("we", "our", or "us"), your privacy is a top priority. This Privacy Policy outlines the types of personal information we collect, how we use it, the choices you have regarding your data, and how we protect your privacy while using our CRM platform and mobile app.

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Name, email address, phone number, company name, and other contact details provided during registration or communication.
• Business Information: Client data, leads, tasks, notes, and other CRM-related inputs you enter into the platform.
• Device & Technical Information: IP address, device type, operating system, browser type, language preferences, and access times.
• Usage Information: Log data such as app features used, actions taken, timestamps, and crash reports to help us improve performance and stability.

2. How We Use Your Information

Your information is used to:

• Provide, operate, and maintain our services
• Personalize your experience and deliver content relevant to your use case
• Send updates, notifications, and respond to support inquiries
• Improve our app performance, reliability, and usability
• Monitor and detect fraud or security issues
• Comply with legal obligations

3. Legal Basis for Processing

We only collect and use personal data when we have a legal basis to do so, including:

• Your consent (e.g., signing up for an account)
• To fulfill a contract (e.g., delivering services)
• For legitimate business interests (e.g., service improvement)
• To comply with laws and regulations

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data in the following circumstances:

• With trusted third-party service providers (e.g., cloud hosting, analytics, email services) who help us operate our services
• When legally required (e.g., court order, government request)
• To protect our rights or enforce our Terms of Service
• In connection with a merger, sale, or acquisition of all or part of our business

5. Third-Party Services & SDKs

Our app may integrate with third-party services such as:

• Google Firebase: For crash reporting, analytics, and push notifications
• AdMob: For displaying ads (if applicable)
• Payment gateways: For subscription or billing features (if any)

These services may collect and process user data as per their own privacy policies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Security of Your Information

We use industry-standard security measures including SSL encryption, firewalls, and access control to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Object to data processing under certain circumstances
• Request a copy of the data we hold about you

To exercise any of these rights, please contact us at the email below.

9. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately for deletion.

10. International Data Transfers

If you are accessing our services from outside India, please be aware that your data may be transferred to, stored, and processed in India or other countries where our servers or third-party services are located.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our services. We encourage users to review this page regularly. Continued use of the app after updates constitutes agreement to the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: support@apnalead.com
Company: Apna Lead CRM
Website: https://apnalead.com/